Warranty
3-Year Limited Warranty
At Velcien, quality and craftsmanship are at the core of every timepiece.
All Velcien watches are covered by a 3-year limited warranty from the date of delivery.
This warranty protects you against manufacturing and mechanical defects under normal use.
What Is Covered
Our warranty includes:
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Movement malfunction
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Manufacturing defects
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Faults in materials or workmanship
If your watch experiences a covered defect within the warranty period, we will repair or replace it at our discretion.
What Is Not Covered
The warranty does not cover:
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Normal wear and tear
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Scratches, dents, or cosmetic damage
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Damage caused by accidents or misuse
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Water damage beyond the specified resistance level
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Unauthorized repairs or modifications
Please refer to your product specifications for water resistance details.
How to Make a Warranty Claim
To submit a warranty claim, please contact us at:
Include your order number and clear photos of the issue.
Our team will review your request and provide further instructions.
Important Notes
The warranty applies only to the original purchaser and is non-transferable.
Velcien reserves the right to determine whether a defect is covered under this warranty.