Returns
At Velcien, we want you to feel confident in your purchase. If for any reason you are not completely satisfied, we offer a clear and straightforward return process.
14-Day Return Window
You may request a return within 14 days from the date of delivery.
To initiate a return, please contact us at:
Returns must be approved before being sent back.
Items returned without prior authorization may not be accepted.
Return Conditions
To be eligible for a return, items must be:
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Unworn and unused
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In original condition
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In original packaging
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Free from damage caused by misuse
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
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Sale or discounted items
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Promotional bundles
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Limited-time offers
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as Velcien is not responsible for returns lost in transit.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note:
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Original shipping costs are non-refundable
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Processing times may vary depending on your payment provider
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.
We will resolve the issue as quickly as possible.